What is a cache and why do I need to clear it?
Good job getting your browser checked out! Let's talk about one important way you can troubleshoot using your browser if you have issues loading the content in your class.
As you browse the Internet, your browser saves information (sometimes called cookies) in a special folder called a cache. This saved information helps pages to load faster the next time you visit them. However, sometimes your cache, keeps new versions of web pages from working properly. The browser(s) on your computer might have items stored in the cache folder that are outdated and so when a newer version of that website is trying to load, the old outdated files and cookies cause errors. When this happens, you will need to delete your browser's cache and history to make those pages work again. This is usually a quick and easy process.
This Knowledge Base article will walk you through how to clear your Internet history and cache depending on which web browser you are using.
What if I'm still having trouble?
If you are having issues now, or any time in your course, you are not alone! The Technical Support tab in your class navigation menu has a lot of useful information to make sure your computer is ready to run everything in your online class and you can always email us at support@idla.k12.id.us or call us at 1-800-927-8158.